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WE PRIDE OURSELVES ON OFFERING HIGH QUALITY MERCHANDISE BUT IF FOR WHATEVER REASON YOU ARE NOT DELIGHTED WITH YOUR PURCHASE PLEASE NOTIFY US VIA E-MAIL rubyredboutique@yahoo.com or using our online contacts page.

WE WILL HAPPILY ISSUE A FULL REFUND ( MINUS THE DELIVERY COST) WE MUST BE NOTIFIED OF YOUR INTENTION TO RETURN WITHIN 7 DAYS OF RECEIPT- YOU THENHAVE A FURTHER 7 DAYS FOR THE ITEM TO REACH US. EXCEPTIONS WILL ONLY BE MADE FOR OVERSEAS CUSTOMERS WHO HAVE 14 DAYS ONCE E-MAIL NOTIFICATION HAS BEEN SENT.

AS A SMALL BUSINESS WE ARE UNABLE TO COVER THE COST OF POSTAGE IF YOU RETURN THE GOODS SO YOU WILL BE REFUNDED FOR THE ITEM ITSELF ONLY. WE STRONGLY ADVISE YOU USE A SECURE METHOD OF POSTAGE ( IE: SIGNED FOR ON DELIVERY) TO ENSURE WE RECEIVE THE

PLEASE NOTE: ITEMS MUST BE RETURNED IN EXACTLY THE SAME CONDITION IN WHICH YOU RECEIVED THEM.

CLEAN, UNWASHED, UNWORN WITH TAGS/ PACKAGING INTACT, FREE OF SMOKE, MAKE-UP, STAINS ETC. THE ITEM MUST BE IN A CONDITION FIT FOR RE-SALE BY RUBYRED.

TO AVOID ANY DAMAGE TO THE GARMENTS WE STRONGLY ADVISE YOU TAKE CARE WHEN TRYING THEM ON.

REFUNDS ARE AT OUR DISCRETION AND IF WE FEEL ANY OF THE ABOVE CRITERIA HAVE NOT BEEN MET, A REFUND WILL NOT BE ISSUED. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

ALL MERCHANDISE IS CAREFULLY CHECKED PRIOR TO SHIPPING . HOWEVER IF A PROBLEM OCCURS AS A RESULT OF POOR MANUFACTURE, PLEASE E-MAIL THE BOUTIQUE. ONCE ISSUED WITH A RETURNS NUMBER RETURN IT TO US BY POST @

ONCE RECEIVED IF WE FEEL THAT THE PROBLEM IS NOT AN ISSUE CAUSED BY WEAR OR SELF INFLICTED DAMAGE THEN A FULL REFUND WILL BE MADE.

RETURNED ITEMS WILL NOT BE ACCEPTED WITHOUT US HAVING RECEIVED AN E-MAIL NOTIFICATION. DO NOT RETURN ITEMS TO THE BOUTIQUE IN PERSON, ALL INTERNET ORDERS ARE DEALT WITH SEPARATELY AND REFUNDS ARE MADE VIA PAYPAL, NOT THROUGH THE TILL.

Under the Distance Selling Regulations you the consumer have an unconditional right to cancel a contract inside the given timescale and receive a refund within 30days. You do however, have a statutory duty throughout the cancellation period to retain possession of the goods and take reasonable care of them. Failure to do so can lead to action being taken to recover funds against consumers who have breached their statutory duty.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice.

If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange.
However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

If you have purchased from our boutique on The Strait our returns policy is different- We offer exchange or credit note only for returned garments. The item must be returned in its original condition ( see criteria listed above) within 14 days with a till receipt. This does not affect your statutory rights under the sale of goods act 1978.

£4.50 UNLIMITED ITEMS DELIVERY WITHIN 1-3 DAYS VIA UKMAIL COURIERS, SIGNED FOR.

IF YOU PURCHASE AN ITEM AND RECEIVE FREE GIFTS OR PROMOTIONAL ITEMS AS A RESULT OF THIS PURCHASE AND WISH TO RETURN YOUR PURCHASE- ALL FREE GIFTS OR PROMOTIONAL ITEMS MUST ALSO BE RETURNED, OR WILL BE CHARGED AGAINST YOUR RETURN.